Placing your order

Simply browse through our site and place any items you wish to purchase in your basket. Items can be edited until orders are confirmed. After selecting all your items, select checkout. Follow the instructions to complete the ordering process. After confirmation no revisions can be made.

Payment is made through Paypal so Wendy’s Candies do not have any of your financial (credit card) details.

Order Processing

Once you have successfully placed your order you will be sent a confirmation email to say we have received your order. You will then receive a second email once your order has been prepared and dispatched.

We aim to process orders received before 1pm within two working days. This excludes weekends and UK public bank holidays.

In the rare occurrence that the Goods you have ordered are unavailable, we will attempt to contact you to give you a choice to receive an alternative product or a refund. We will not dispatch your order until informed of which decision you would like to take.

Delivery & Postage

We offer different options for UK delivery. We aim to have your items dispatched within 48 hours of the order being placed.

Returns, Cancellation & Refunds

REFUNDS AND RETURNS ARE AT THE DISCRETION OF Wendy’s Candies

If you are unhappy with an item you receive please email contact@wendyscandies.co.uk within 15 days of the order being dispatched. In your email please include the details of your order and your contact information and reason for your complaint.

The Wendy’s Candies team will look into your complaint and take appropriate action as needed.

Returns Address

Wendy’s Candies

332 Clifton Drive North

FY8 2PB Lytham St Annes

We pick and dispatch our products to ensure they arrive in good condition. However, if a product arrives damaged or if your order is incorrect, we will replace it free of charge or provide a full refund as appropriate. In the case of damaged items we will require photographic evidence of damage before we can progress with a refund or exchange.

Due to the nature of the product there may be slight variations to the product (such as colour). Unless these variations effect the quality of the product no refund will be given but an exchange may be offered at the discretion of Wendy’s Candies.

Any refunds issued can only be refunded back to original method of payment. You will be informed once the refund has been issued and it can take up to 5 working days to appear back in your account.

This does not affect your statutory rights.

All disputes are governed by English law

You are responsible for the returned products until they reach us.

Other 

All weights are net weights and are approximate to within +/-10%

Customer Service Contact Information

You can email Wendy’s Candies at contact@wendyscandies.co.uk

(We aim to respond to all emails within 2 working days)

Wendy’s Candies will not store any personal details after order completion without your express permission. If an account is set up your permission is given automatically. Personal details will be stored securely and will not be passed on to third party companies.